Privacy Policy

1. Introduction

At Custom Hoses, we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you while you visit our website.

2. Information We Collect

2a. Information You Provide

We collect personal information when you provide it to us through our website, such as when you place an order, create an account, or contact us. This may include your name, email address, postal address, phone number, and payment details.

2b. Information We Automatically Collect

We automatically collect certain data about your visit to our website. This includes details about your device, browser, IP address, and the pages you access.

2c. Information from Third Parties

We may receive information about you from third parties, such as payment providers, and add it to the information we hold about you.

3. How We Use Your Information

3a. To Process Orders

We use the information you provide to process and fulfill your orders, including sending you emails to confirm your order and delivery.

3b. To Improve Our Website

We analyze information about how you use our website to improve our services, content, and user experience.

3c. To Communicate with You

We use your contact information to respond to inquiries, provide customer support, and send you updates about our products and services. You can opt out of marketing communications at any time.

4. Sharing Your Information

4a. With Service Providers

We may share your information with third-party service providers who perform functions on our behalf, such as payment processing, shipping, and marketing services. These providers are required to protect your information.

4b. In Compliance with the Law

We may disclose your information if required to do so by law, or to protect our rights, property, or safety, or that of others.

4c. Business Transfers

If we sell or merge with another business, your information may be transferred to the new owners as part of the transaction.

5. GDPR Compliance

5a. Lawful Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on one or more of the following lawful bases: your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests.

5b. Your GDPR Rights

Under GDPR, you have the right to access, correct, or delete your personal data. You also have the right to restrict or object to our processing of your data and to request the transfer of your data to another service provider.

5c. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our compliance with GDPR. If you have any questions or concerns regarding our data practices, please contact our DPO at privacy@customhoses.co.uk.

6. Data Security

6a. Security Measures

We implement a variety of security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

6b. Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Your Rights

7a. Access to Information

You have the right to request access to the personal information we hold about you. To do so, please contact us using the details provided below.

7b. Correction of Information

If any information we hold about you is incorrect or incomplete, you can request that we update or correct it.

7c. Deletion of Information

You can request that we delete your personal information. Please note that we may need to retain certain information for legal or business purposes.

8. Cookies

8a. Use of Cookies

Our website uses cookies to enhance your experience. Cookies are small files that are stored on your device and help us understand how you use our site. You can control the use of cookies through your browser settings.

8b. Types of Cookies We Use

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them) to improve functionality and track usage patterns.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or the data we hold about you, please contact us: privacy@customhoses.co.uk